Frequently Asked Questions
SendaDesign offers web design, IT support, PCs and laptops, computer security, and graphic design.
I understand that there are many questions about this, which is why I’m providing answers to the most frequently asked questions here.
All questions organized by topic
Select the topic below that best matches your question. This will help you find the answer you’re looking for more quickly.
General Questions
No, not always.
For IT support and repairs, I usually work on-site or by appointment.
Web design, graphic design, and certain types of digital support can also be done entirely remotely.
Online meetings are commonplace here, so a consultation can certainly always be held via various platforms.
Yes, of course.
Asking a question costs nothing and doesn’t commit you to anything.
I’ll work with you to see what’s possible and give you honest advice without any sales pressure.
Yes.
We welcome both small and large projects. These can range from a minor adjustment to a website to a complete design or a personalized engraving.
I make a point of keeping communication clear and personal.
You’ll be in direct contact with me and will receive explanations in plain language, without unnecessary technical jargon.
I usually try to respond within 1 to 2 business days.
During busy periods or when I’m working on larger ongoing projects, it may occasionally take a little longer.
Yes.
For example, some projects combine web design with graphic design or IT support with security consulting. Together, we’ll determine what works best for your situation.
Yes.
To ensure I can devote enough time to each question or project, I usually work by appointment, whether it’s for support or creative assignments.
Yes.
I always try to recommend solutions that are truly useful for your situation. No unnecessary services or complicated packages—just an approach that remains logical and feasible.
Webdesign
That depends on the project and the desired features.
A simple website can be developed relatively quickly, while larger projects require more preparation and coordination.
Yes.
Websites are built in such a way that content can be modified or expanded later. Even after delivery, you can contact us for updates or additional features.
So you can definitely make changes yourself, or I can do it for you.
Hosting can be provided, but that depends on the project.
I usually charge a flat fee for the website, plus an annual fee for hosting and domain registration.
Yes.
The websites are built to work well on smartphones, tablets, and computers.
Responsive web design is here to stay.
Yes.
Because continuing to work on an existing website is usually not a good idea.
Unless, of course, I built the original website myself. A website is more than just some text and images. There’s often a specific structure and layout behind it, which means simply building on top of it isn’t a good idea.
Yes.
When building a website, we focus on basic security, performance, and a clear structure. A website should not only be visually appealing but also fast and secure.
Yes.
If needed, I can help with domain names, hosting, email accounts, and general technical configuration.
I’m happy to offer advice on choosing a good, memorable domain name.
That depends on the project.
Sometimes an existing foundation is sufficient, while other projects require more customization. We always strive to find the right balance between flexibility, quality, and budget.
I usually start with a good template.
Yes.
A website can be expanded later to include additional pages, forms, an online store, or other features as needed.
IT & Support
Yes.
You can contact me for help with slow computers, software issues, upgrades, error messages, and general technical problems.
Both repairs and new devices.
That depends on the situation.
Some issues can be resolved on-site or remotely.
In addition, it’s sometimes easier to have the device in my workshop.
Yes.
Maintenance services such as updates, system cleanup, security checks, and optimizations are also available.
The annual cleaning of devices—which is recommended for PCs and laptops—can be performed either on-site or at our office.
Yes.
A slow computer often has several possible causes. First, we identify the exact source of the problem, and then we propose an appropriate solution.
Yes.
I’m happy to help you choose a device that fits your needs and budget, without unnecessary extras or excessive specs.
I like to work within the customer’s budget. This means I select components based on what the budget allows without compromising performance. The best solution in terms of value for money.
Yes.
New devices can be set up so they’re completely ready to use, including updates, basic security, software, and any data transfer.
Yes.
We can help troubleshoot and resolve issues with Wi-Fi, internet connections, or basic network configurations.
Yes.
Both individuals and small business owners can turn to us for support, advice, and technical assistance.
In some cases, yes.
Minor software issues or settings can sometimes be resolved more quickly through remote support.
Yes.
We can also troubleshoot issues with printers, monitors, keyboards, or other peripherals.
Cybersecurity
Basic security consists of various measures to better protect computers, accounts, and data. These include updates, strong passwords, antivirus software, backups, and secure settings.
Yes.
Both individuals and small business owners can get help with basic security, working safely, and mitigating digital risks.
Yes.
I provide explanations and advice on suspicious emails, fake websites, and other forms of online deception so that risks can be identified more quickly.
This can be done either in an online meeting or during a short in-person session.
Yes.
Staying safe online is becoming increasingly important. That’s why you can also turn to us for clear explanations and practical tips on online safety.
We offer both online meetings and in-person sessions.
Yes.
I offer two different security plans: software packages tailored to the customer’s needs.
Together, we’ll determine which security measures are best suited to your situation, without unnecessary or overly complex solutions.
That depends on the problem. It’s not always possible to fully recover an account, so I’d rather not make any promises in that regard.
In cases of suspicious activity, stolen passwords, or unauthorized access, we first assess what steps are needed to mitigate damage and secure the accounts again.
Yes.
Outdated software can cause security issues. Regular updates help patch known vulnerabilities.
Yes.
A good backup is important to prevent data loss in the event of problems such as hardware failures, ransomware, or human error.
Not always.
Often, just a few good basic measures can make a big difference. We’ll assess what’s really necessary for your situation.
Yes.
Prevention is usually better than solving problems after the fact. That’s why you can also contact us for general advice on working securely online.
This can be done either via an online meeting or on-site.
Graphic Design
No.
In addition to logos, you can also contact us for other graphic design services, such as business cards, posters, banners, simple printed materials, and visual elements for websites.
Yes.
We can also handle smaller projects, such as a simple modification, a small graphic, or a small print project.
Yes.
Graphic design and web design often go hand in hand. For example, colors, logos, and overall brand identity can be used as the basis for a website.
Yes.
Designs can be prepared in a format suitable for print or digital applications.
Yes.
Minor adjustments or additions can still be made later if necessary.
That depends on the project.
Some designs start from a simple foundation, while others are developed entirely from scratch.
Yes.
If necessary, we can work together on colors, typography, and overall design to ensure everything is better coordinated.
Yes.
We can also design smaller digital visuals, icons, or supporting graphic elements.
In many cases, yes.
Depending on the available source file and the quality of the existing design, adjustments or updates can be made.
This usually begins with a brief discussion of the concept and purpose of the design. After that, an initial proposal is developed, which can be further refined. You can find more information here.
Laser & Pyrography
Laser engraving works well on various materials, such as wood, bamboo, leather, cork, and certain plastics.
The final result depends on the material and its finish.
Yes.
Names, short texts, logos, or simple illustrations can be personalized on various items.
Yes.
We can produce one-of-a-kind pieces as well as small series or limited editions.
Yes.
You can use your own designs, text, or logos, as long as they are technically suitable for engraving.
Please submit the file in SVG format if possible. If that’s not possible, I can digitize your design into a format suitable for the laser machine.
Yes.
Even without a fully developed idea, we can explore what’s possible and how best to prepare a design for engraving.
I enjoy working with my clients to find the best solutions.
Yes.
Laser engraving is used not only for personalization, but also for decorative applications and creative projects.
Yes.
We can also handle small branding projects such as logos, name tags, or personalized promotional gifts.
This usually begins with a brief discussion of the idea, the materials, and the desired result. After that, the design is prepared and executed.
You can find more information here.
Can’t find your question here?
This FAQ page will be updated as certain questions come up more frequently.
Do you have a question of your own, or are you unsure if something is possible? Feel free to ask or contact us via the contact form.
Any questions or ideas?
Do you have a specific question, or would you like to see what’s possible?
Please feel free to contact us at any time, with no obligation.