Terms and Conditions
1. Services SendaDesign offers the following services:
- Web design and development
- PC and laptop repair
- IT consulting
- Logo design
- Graphic designs
2. Payment Terms
- For repairs, payment is due upon collection of the repaired product, unless otherwise agreed.
- For purchases of products under €500, the same rule applies: payment on collection unless otherwise agreed.
- Invoices should preferably be paid within 14 days. Non-payment or payment after 30 days may incur an administrative fee, plus an additional 10% late payment fee.
3. Cancellation Policy
- Websites: Cancellation is possible up to 1 month before the completion date, provided no work has yet been done. In case of cancellation, 20% of the quote will be charged.
- Logo Design: Cancellation is allowed up to 1 week before the completion date. If cancelled within the week, 1 logo design will be charged.
- Repair Assignments: Cancellation must be made 1 week prior to the agreed upon date, with a charge of 1 hour.
4. Return Policy Returns are only possible if it can be shown that the product was already in poor condition upon delivery. Photos and a description are necessary.
5. Responsibilities SendaDesign is responsible for hosting (as a reseller of Combell) and the quality of the services provided. Customers are responsible for delivering content (pictures and texts) and checking the website for possible errors.
6. Privacy and Data Protection SendaDesign operates in compliance with GDPR legislation and makes every effort to protect customer data. Personal data is collected for the provision of services and may include:
- Name
- Email address
- Phone number
- Address
Cookies are used to increase usability, and customers can manage cookies through browser settings. Customers have the right to access, correct and delete their data.
7. Liability SendaDesign is not liable for damages that can not be assigned to him. Damage by third parties is beyond the responsibility of SendaDesign.
8. Applicable Laws The agreement is governed by the GDPR and the laws of the Ghent Commercial Court.
9. Warranties SendaDesign delivers projects only after extensive testing and approval by the customer.
10. Use of Website and Services Inappropriate content on websites developed or hosted by SendaDesign may result in removal from the website. Use of SendaDesign’s logo is permitted only with express approval.
Privacy Policy
1. Data Collection SendaDesign collects personal data necessary to provide services. This includes, but is not limited to, name, email address, phone number and address.
2. Use of Data Personal data is used for:
- Processing applications and orders
- Communication with customers
- Improving services and customer satisfaction
3. Data protection SendaDesign takes all necessary measures to protect customer data in accordance with GDPR legislation. This includes technical and organizational measures to prevent data loss or unauthorized access. More information about the GDPR can be found here.
4. Cookies SendaDesign uses cookies to optimize the user experience on the website. Cookies are small text files that are stored on the user’s computer when the user visits the website. There are different types of cookies:
- Functional Cookies: These cookies are necessary for the basic functionality of the website and ensure that it works properly. They enable the user to navigate through the website and use its features.
- Analytical Cookies: These cookies collect information about how visitors use the website. This helps SendaDesign to improve website performance and understand user behavior.
- Tracking Cookies: These cookies are used to track visitors’ browsing habits. They help provide personalized content and advertisements tailored to the user’s interests.
Cookies are collected when a user visits the website. The user can manage cookies through the browser settings, where there is also the option to reject or delete cookies.
5. Customer Rights Customers have the right to view, correct or delete their personal data. Requests can be made via the contact information on the website.
6. Sharing of Data SendaDesign does not sell or rent personal information to third parties. Data is shared only as necessary to provide the services or when required by law.